Position Summary

The Admission & Enrollment Assistant and Visit Coordinator is the front line of Episcopal School of Jacksonville’s admission and enrollment experience — the first voice and face prospective families encounter, in person, by phone, and online. This role fields and processes high volumes of admission inquiries across all three campuses using the school’s database and information systems, coordinates a busy calendar of tours and personalized visit experiences, and guides families through the early steps of the application and enrollment journey. The ideal candidate thrives in a fast-paced, detail-driven, technology-forward office and delivers first-impression excellence with every family, every time, while maintaining fluency in ESJ’s culture, programs, and offerings to represent the school knowledgeably and warmly to prospective families.

Key Responsibilities

Visitor & Family Experience

Serve as the first greeter for all visitors, maintaining an excellence-in-first-impressions mindset at all times.
Field and process admission inquiries for all three campuses via phone, in person, email, and online channels.
Guide parents through the application and enrollment processes, confidently answering questions about next steps as well as program and culture questions.
Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution.
Manage the admission calendar to ensure a smooth, well-paced flow of visitors.
Coordinate on-campus tours and class visits tailored to each family’s specific interests, using database research and online resources.
Connect prospective families with area-specific instructors, administrators, and coaches based on their interests.
Match visiting families with an Eagle Host who shares similar interests.
Arrange specialized experiences such as behind-the-scenes facility tours and Coffee with the Head of School.
Support the Middle School Admission Director as needed with Eagle Ambassadors.

Database, Reporting & Technical Systems

Utilize the admission database and complex school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment.
Generate reports from the database to drive enrollment strategy and support the Admission & Enrollment team.
Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication.

Communications & Marketing Support

Support Admission & Enrollment communication efforts in partnership with the Marketing & Communications team.
Generate social media content, generate and proofread admission and enrollment communications.

Qualifications

Education & Experience

Prior experience in a front-office, hospitality, customer service, or admission/enrollment setting preferred.
Database or CRM experience is a plus.
Self-starter who can take ownership of a project and run with it without micromanagement.
Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected.
Highly proficient with Google Drive, Microsoft Office, and online research tools.
Comfortable learning and navigating complex database and information systems.
Excellent verbal and written communication skills.
Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals.
Professional, warm, and welcoming demeanor with respect for all people, without regard to race, creed, gender, ethnicity, or sexual orientation.
Occasional evening or weekend hours required to support admission and enrollment events.
Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events.
Employee must pass a background check, fingerprinting, info.flclearinghouse.com, and complete the Safeguarding God’s Children class.

This job description reflects the general nature and level of work performed and is not intended to be a comprehensive list of all responsibilities, duties, and skills required. Episcopal School of Jacksonville reserves the right to modify this description at any time

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Applicant's Certification and Agreement

Episcopal School of Jacksonville is an independent, coeducational, college preparatory day school serving grades six through twelve, which does not discriminate on the basis of race, color, sex or national origin.

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and ESJ has the same right. No one other than the Head of School has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing.

I understand that ESJ reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law.

As a job applicant for a full or part-time position, I freely and voluntarily agree to a hair or urinalysis drug screen as part of my application for employment and I understand that a refusal to test, a positive confirmed drug test or a tampered with or an adulterated specimen will disqualify me from employment, even if I have started work pending the results of the drug test. I understand I am still completing the application process and will not be officially hired until ESJ receives a negative pre-employment drug test result. If I am employed by this ESJ, I understand and agree to abide by ESJ’s Drug Free Workplace policy, under Florida statute 440.101 and 440.102, as stated above.

I further understand that ESJ may contact my previous employers and I authorize those employers to disclose to ESJ all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to ESJ. I also authorize ESJ to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information.

By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed.

I certify that I have received a written notification that ESJ may obtain a consumer report or reports on me. I authorize ESJ to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I authorize ESJ to conduct electronic inquiry related to my background, including review of all social networking sites and Internet sites and to make adverse decisions as a result of such inquiries. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.
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Admission & Enrollment Assistant and Visit Coordinator, 2026-27

Position Summary

Key Responsibilities

Qualifications

Employment Application - Staff

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